3-Business-Day Limited Return Policy (All Equipment Sales)

 This Return Policy governs all equipment purchases from Blue Mountain Network Services (“Company”). By purchasing equipment from the Company, the customer agrees to the terms set forth below. 

All equipment returns must be requested in writing within three (3) business days of the documented delivery date or in-store pickup date.

• Business days are defined as Monday through Friday, excluding federal and state holidays.
   
• The return request must be received by the Company before 5:00 PM (local time) on the third business day.
   
• Requests received after this deadline will be automatically denied without exception.
   

No extensions will be granted.

No equipment will be accepted without a valid Return Authorization (RA) number issued by the Company.

• RA numbers are valid for 48 hours from issuance.
   
• Equipment received without an RA number, or after the RA expiration, will be refused and returned at the customer’s expense.
   
• Issuance of an RA does not guarantee approval of a refund.

To qualify for consideration of a refund, returned equipment must:

• Be in new, unused, and uninstalled condition
   
• Be free of any configuration, programming, or modification
   
• Include all original packaging, materials, documentation, cables, components, and accessories
   
• Include original proof of purchase
   
• Contain no physical damage, wear, markings, or alterations
   

The Company reserves sole discretion in determining acceptable condition.

Any equipment that shows signs of use, installation, tampering, or damage will be rejected and returned to the customer at the customer’s expense.

The following items are strictly non-returnable:

• Special-order or custom-configured equipment
   
• Opened or activated software
   
• Licensed products, subscriptions, or digital services
   
• Clearance, discounted, or final-sale items
   
• Equipment sold as refurbished, used, or demo
   
• Equipment damaged due to customer handling, improper installation, or environmental conditions
   

All sales of the above items are final.

Approved returns are subject to a minimum 25% restocking fee.

Additional deductions may apply if:

• Packaging is damaged or incomplete
   
• Components are missing
   
• Repackaging is required
   

Shipping, handling, delivery, installation, and service fees are non-refundable under all circumstances.

All returned equipment will undergo inspection upon receipt.

• The Company reserves the right to deny any refund after inspection.
   
• Approved refunds will be issued to the original method of payment only.
   
• Refund processing may take up to 10 business days after inspection.
   
• The Company is not responsible for delays caused by financial institutions.

Customers are responsible for:

• All return shipping costs
   
• Proper packaging to prevent damage
   
• Insuring the shipment
   

The Company is not responsible for loss or damage occurring during return transit. Risk of loss remains with the customer until the equipment is received and accepted by the Company.

Claims for shipping damage must be reported within 24 hours of delivery. Failure to notify the Company within this timeframe constitutes acceptance of the equipment as delivered.

Defective equipment is subject exclusively to the manufacturer’s warranty terms. The Company does not provide additional warranties beyond those expressly stated in writing.

Under no circumstances shall Blue Mountain Network Services be liable for:

• Loss of data
   
• Loss of revenue or profits
   
• Business interruption
   
• Indirect, incidental, or consequential damages
   

The Company’s maximum liability shall not exceed the original purchase price of the equipment.

 All return determinations are made at the sole discretion of Blue Mountain Network Services. This policy supersedes any prior verbal or written representations.